HEAD OF (EVENT) OPERATIONS

Full-time, permanent, Bordon location

About the role

At MSL Global, we’re trusted by our clients to deliver standout experiential activations and live brand experiences for some of the world’s most recognisable brands. As our business continues to grow, we are excited to be recruiting for a newly created Head of Event Operations role.


The Head of Event Operations is responsible for the leadership, performance and development of our operations function. Reporting to the Client Services Director, this role sits at the heart of our delivery team and is critical to ensuring safe, efficient and high‑quality execution of all live events and brand activations.


You will oversee operational delivery across onsite event crews, contractors, logistics, fleet and warehouse ensuring our event kits and assets arrive on site on time, in full, and are delivered to the highest standard. This role requires strong project management capability, hands on operational control and the ability to run smooth onsite delivery in fast paced environments.


Key responsibilities:

  • Lead and develop the Event Operations team, setting clear standards and expectations for capability, performance and ways of working.
  • Manage end‑to‑end operational delivery for all live events, including onsite teams, contractors, staging/build, logistics, warehouse and fleet.
  • Own onsite event operations, ensuring smooth builds, high‑quality delivery, safe de‑rigs and clear oversight of crew, equipment and workflows.
  • Ensure all event kits and assets are maintained, prepared, dispatched and returned correctly, with robust processes that protect quality and consistency.
  • Act as the senior operational escalation point, proactively managing risk, health & safety, compliance and onsite decision‑making.
  • Use strong project‑management skills to plan resources, schedules, crew allocations and operational timelines across multiple simultaneous projects.
  • Develop and maintain clear workflows and operational processes that support scalability, manage peak periods and avoid compromising quality.
  • Manage supplier and contractor relationships, ensuring performance against SLAs and delivery standards.
  • Own operational budgeting, cost control and resource planning to support efficient and commercially sound delivery.
  • Track operational KPIs and use data‑led insight to improve performance, efficiency and quality.


What are we looking for:

  • Proven experience in event operations, production operations or live event delivery at a senior manager level.
  • Strong project‑management skills, with experience running complex, multi‑site or multi‑day event operations.
  • Hands‑on experience overseeing onsite event crews, contractors, staging builds, technical teams or similar.
  • Demonstrated ability to plan and manage logistics, kit movements, asset control and onsite operational readiness.
  • Confident in managing health & safety, risk assessments, onsite compliance and safe delivery processes.
  • Excellent operational judgement and calmness under pressure, particularly during live onsite environments.
  • Experience creating and improving workflows, processes and operational systems.
  • Commercial understanding, including budget ownership, forecasting and cost control.
  • Strong stakeholder‑management skills, able to collaborate effectively with internal teams, suppliers, venues and clients.
  • Background in live events, experiential marketing, brand activations or production environments (highly desirable).
  • Relevant qualifications in project management, operations, logistics or health & safety (desirable, not essential.)


Requirements:

  • You must have a clean driving license and able to commute to our offices in Bordon, this is an office based role.


Why MSL?

This is a brand‑new role with the opportunity to shape and strengthen our Operations function from the ground up. You’ll join a fast‑growing agency delivering high‑profile live events, and play a key role in ensuring our work is delivered safely, smoothly and to the highest possible standard.


Please send your CV and a short cover note to recruitment@mslglobal.com.